AT&T tracking network problems with geo-tagged Twitter complaints

AT&T are using a home-grown tracking system that monitors Twitter complaints about signal failure and can compare tweets to network logs and other customer service reports. �The tool, according to Technology Review, first collates any AT&T-related tweets and then pulls out those network-related by spotting keywords like “call dropped” and “3G”. �By looking at the [...]

Source: http://feeds.slashgear.com/~r/slashgear/~3/snU6-kx1ZJM/

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